That pushes a lot of them to request a refund.Ģ. Įven though AliExpress offers low prices, it can be annoying for customers if their packages still don't arrive in 60 or even 75 days. The worst-case scenario is the package being lost in transit. However, delivery times can reach 60 days and could go as high as 75 days in several nations and regions. The period can go from 20 to 30 days and up to 50 days in some locations. Usually, the cheaper the shipping is, the longer it takes for the goods to arrive. Mitigating Late Deliveries: Strategies for Improving Package Delivery Times Some buyers believe "buyer protection" is ineffectiveġ.Customers do not receive the goods they ordered.The tracking information is not updated.The delivery of the package is way behind schedule.Little by little, a growing number of customers start believing that AliExpress sellers are unreliable and that the site cannot provide them with adequate legal protection.Ĭustomers feel uneasy for four key reasons. Often, displeasing dispute resolutions cause bad customer service experience. In fact, 3 main issues are the cause of 70% of AliExpress’ bad reviews on Sitejabber shipping delays, product issues, and unpleasant dispute process.
And when these problems take place, customers typically assume AliExpress is to blame.
In fact, there are more potential problems that can occur in international trading that are really complex. Why do some people think AliExpress is a scam? Overall, there’s not much to worry about concerning AliExpress. They also ensure a refund in case the products delivered are not as described in the listing.They ensure a refund in case the customer doesn’t receive or receives their package after a significant delay.Preserve your personal information: Your bank account details are totally safe while shopping on AliExpress.It’s a great site if you’re willing to get cheap-made-in-China products.ĪliExpress takes responsibility for these 3 main features: It’s a well-known online marketplace containing hundreds of millions of users among which 150+ million are active purchasers. No one can deny that AliExpress is actually very useful. And although it contributes to making the prices cheaper, these shipping methods lead to late delivery. That allows the vendors to trade their products at very competitive prices.Īnother thing, AliExpress sells directly to consumers without any intermediary which also makes the prices cheaper than Amazon or eBay since they use go-betweensīesides, the sellers always choose a low-cost shipping option. Starting with the sellers’ location: China, where workforce and raw materials are the cheapest, and the industrial chains are available with the lowest prices. Many reasons can make AliExpress so cheap. AliExpress has established a number of laws and regulations, including that sellers should be legally registered so that the transactions are held according to the law.AliExpress is similar to eBay as they are both considered B2B companies that directly sell to individuals. Headquartered in China, AliExpress is lawfully operated by Alibaba Group, enabling cross-border trade between buyers and retailers.The famous retail website AliExpress is absolutely legitimate. What payment methods are accepted on AliExpress and are they secure?.How can I return a product purchased on AliExpress and get a refund?.FAQ | Is AliExpress Safe? 10 Things You Should Know Before You Buy.When should a dispute or claim be opened?.Avoid paying suppliers who are not on AliExpress Create a Compelling Product Description that Showcases Features, Benefits, and Potential Uses. How can I avoid getting scanned on AliExpress?.If you don’t want to wait that long, what should you do?.
Why is AliExpress tracking information unavailable or not updated in a timely manner?.
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